How late are you open?
Each branch maintains the same hours and they are as follows: Hours of Operation (Appleton West, Appleton North, Darboy, Menasha, Neenah)
Is Prospera closed for holidays?
Prospera holds the following holiday hours: Closed New Years Day Closed Memorial Day Closed 4th of July Closed Labor Day Closed Thanksgiving Day Closed Christmas Eve at 1:00 p.m. Closed Christmas Day
What are Prospera's rates?
Rates are listed on our website rate pages, and rate sheets are available at all branch locations. Rates are also available through our mortgage rate line, (920) 882-4800, extension 2717 and Telmate system, (920) 882-4800, option 3.
Does Prospera offer fee free checking?
Yes, Free Checking is available. To find out which checking best suits your needs and to review more information, visit our checking page.
How can I find out what my balance is and what transactions have cleared?
There are several ways you can check your transactions. The first way is to call Telmate at 920-882-4800 and select option 3. Telmate is free, easy to use, and available 24 hours a day! The second way is to use our online account access, Prospera Online Services. If you are not already familiar with Prospera Online Services and want more information, visit our online services page. You can also check your statement for cleared transactions and balances.
Does Prospera offer check cards?
Absolutely. With a check card from Prospera, you get the convenience of worldwide Visa acceptance. It draws automatically from your checking account and you can use your check card wherever Visa is accepted.
How can I report a suspicious email involving Prospera Credit Union?
To report an e-mail phishing scam involving Prospera Credit Union, please forward the e-mail message to: abuse@myprospera.com.
Where do I have my Homeowners Insurance agent send a copy of my Homeowners Insurance for my Mortgage or Home Equity Loan?
Please send proof of your Homeowners Insurance to: PO Box 635 Menasha, WI 54952
Where do I have my Insurance agent send a copy of the insurance for my car, boat, motorcycle or camper?
Please send proof of your collateral protection insurance to: Prospera Credit Union P O Box 924325 Fort Worth, TX 76124 FAX 877-334-4019
Insurance policies for consumer loans are monitored by our insurance tracker, State National.
I am having problems logging in, I forgot my pin. What can I do?
You have three options available to you if you have forgotten your pin. 1. You may contact us by clicking on Ask Us Your Question which will send a direct email. However, this is NOT a secure method. If you use this method DO NOT send your account number. 2. You may also click below on Request More Information which will also send an email. However, this is NOT a secure method. If you use this method DO NOT send your account number. 3. Finally you can contact any branch at (920) 882-4800 and they can help you.
Is online transacting with Prospera secure?
Absolutely. We’ve taken measures to safeguard your account information so that any transaction or inquiry about your accounts will be protected.
Does my account need to be activated for online access?
Yes, it does. Call, visit, or email any branch and we will verify your request and set up secure access to your account.
Is online account access a free service?
There are no activation or monthly charges for our basic online account access, just as you are not charged for using Telmate
When I transfer money online, will it reflect in my account immediately?
Yes, it's as if you were in the branch. It will reflect in your account as soon as you complete the transaction.
Do I have to transfer a minimum amount?
You do not have to transfer a minimum amount. Using online transacting is just like using Telmate or being in a branch, but more convenient.
By accessing the noted link you will be leaving Prospera Credit Union's website and entering a website hosted by another party. Prospera Credit Union has not approved this as a reliable partner site. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Prospera Credit Union's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Prospera Credit Union.
